Delivery & Returns
New Customer Care Executive
To ensure Office Chums reaches the highest of standards there will also be a new customer care department for our product quires:
Attending to Complaints
Updates about the Order status
Wish list management
Forwarding the feedbacks to concerned departments
Where do you deliver and what does it cost?
We Deliver Worldwide WITH Insured & Trackable FOR ALL DELIVERY METHODS**
UK & Ireland: £3.50 (FREE for orders over £50.00)
Rest of the World: £9.99
How long will it take for delivery?
In many cases we will be able to deliver from stock, so 7- 14 working days. However, delivery times may also exceed these times should stocks be low or if we are shipping internationally
For Express Delivery options these will take 2-5 days depending on the Royal Mail Service.
Any Delays for Postage should be taken up With Royal Mail once items are shipped. Office Chums is not held responsible for a delay in goods shipments. For up to date news on royal mail services please click here.
Can i check the progress of my order?
To track orders please email firstname.lastname@example.org where our transport team will then contact you and update you on the status of the goods and email you the tracking number for your parcel.
What days do we not deliver?
We do not deliver on National bank holidays for your country and not on the below dates:
1st to 4th January
Easter Sunday and Easter Monday
December 25th and 26th
Returns during the cooling off period
All products sold by Office Chums ltd must be returned in the same condition in which they were delivered to you.
Before shipping your return, we invite you to email email@example.com to obtain your Return Number (Your original order number) This will enable us to speed up the refund process.
All damaged item will need to be notified within 48 hours of delivery with photo evidence sent to firstname.lastname@example.org.
In the unusual circumstance you want to send back goods to us, we do not refund charges for delivery of items sent back to us. Damaged and Faulty item replacements will be sent out for FREE once the original damaged article is returned. We do not offer refund on delivery charges for items chosen not to be replaced and simply refunded will not have postage fee reimbursed.
Please fill in the attached form and send this back with the goods once a Refund Number is given: Click Here to download Returns Form
NON Refundable Items/ Refund FEE's
Office Chums does not offer refunds on:
Special offer deals and Bulk order purchases if items have no faults
Delayed Delivery items (we offer exchange only)
Sale items are Sold as seen
Office Chums will allocate a 5% fee for any items which are refunded with no damage or fault or FULL value if a exchange is taken
Refund times depend on the payment method used when purchasing:
Credit/debit card: refund times will depend on the card company's policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees.
PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
** Large International packages are subject to additional fee